Patient Access Specialist II

Job Summary

Responding to a high volume of appointment requests, the full-time Patient Access Specialist II will manage scheduling for medical exams and procedures remotely, ensuring efficient communication with patients and providers.

Key responsibilities

• Triages and answers incoming calls and requests professionally, demonstrating knowledge of scheduling protocols and insurance requirements
• Completes scheduling tasks from work queues, including handling referrals, reschedules, and waitlist management
• Documents and distributes messages regarding clinical inquiries to ensure timely responses from healthcare providers

Required qualifications

• High school diploma or GED preferred
• Minimum of 2 years of experience in a medical office or call center
• Basic computer skills relevant to the department
• Strong customer service and phone etiquette skills
• Accurate data entry skills