Patient Access Specialist III

Job Summary

Responding to a high volume of appointment requests, the full-time Patient Access Specialist III will manage scheduling for medical exams, procedures, and tests remotely while serving as an escalation point for complex inquiries from junior staff.

Key responsibilities

• Handle appointment requests via telephone, email, and electronic messages
• Collect demographic information and perform insurance registration as needed
• Assist Specialists I and II with complex scheduling requests and questions

Required qualifications

• High school diploma or GED preferred
• Minimum of 3 years of medical office or call center experience
• Strong computer skills relevant to the department's needs
• Proficient in customer service and phone etiquette
• Accurate data entry skills