Patient Access Staffing Coordinator

Job Summary

Working remotely, the full-time Patient Access Staffing Coordinator will provide tactical workforce planning, real-time support, and analytical insights to ensure optimal staffing and service levels within the Patient Access Center.

Key responsibilities

• Forecast demand and optimize schedules to maintain appropriate staffing levels
• Monitor real-time performance and respond to operational disruptions effectively
• Analyze trends to enhance performance and reduce risk within the access center

Required qualifications

• Bachelor's degree and/or 3+ years of experience in workforce management in a high-volume contact center
• Current Patient Access Center team member with 1+ years of experience and demonstrated capability in workforce functions
• Proficient understanding of forecasting, capacity planning, and service-level performance
• Ability to assess real-time conditions and respond quickly to operational challenges
• Experience in staff scheduling is preferred