Patient Access Supervisor

Job Summary

To oversee the daily operations of the Central Insurance Verification Department, the full-time Supervisor, Patient Access will manage a team of Insurance Verification Representatives remotely, ensuring efficient insurance verification and financial clearance for patient visits.

Key responsibilities

• Supervise daily workflows and monitor team performance to ensure optimal service delivery
• Conduct performance appraisals, provide feedback, and address performance issues among staff
• Run productivity reports and perform quality assurance reviews to maintain adherence to policies and procedures

Required qualifications

• High school diploma or equivalent
• Five (5) years of experience in registration/insurance verification or a healthcare-related field
• Experience in managing staff is preferred
• Knowledge of insurance verification procedures and familiarity with EPIC systems
• Strong computer skills, including proficiency in MS Office