Patient Access Team Lead

Job Summary

A company is looking for a Patient Access Team Lead to oversee daily operations of the Patient Access team in a remote setting.

Key Responsibilities:

• Manage daily workflow distribution and monitor work queues to ensure compliance with service level agreements
• Provide training, coaching, and conduct quality audits for team members
• Analyze workflow trends and recommend process improvements while ensuring effective communication within the team

Qualifications:

• Minimum 6 months as a Patient Access agent with at least 1 year of tenure
• Proven success in meeting production and quality goals (QA score of 95% or higher)
• Active participation in peer training initiatives and completion of relevant leadership courses
• Experience in handling escalated calls and effective de-escalation techniques
• Involvement in special projects is preferred