Patient Access Team Lead
Job Summary
To ensure operational excellence, the full-time remote Patient Access Team Lead will manage daily workflow distribution, provide training and coaching to team members, and act as a liaison between frontline staff and management while ensuring compliance with departmental policies.
Key Responsibilities:
- Oversee daily workload and ensure adherence to service level agreements (SLAs)
- Conduct training and quality audits to support team development and performance
- Monitor communication channels and analyze workflow trends for process improvements
Required Qualifications:
- Minimum of 6 months as a Patient Access agent and at least 1 year of tenure
- Proven success in meeting production and quality goals with a QA score of 95% or higher
- Completion of 15 UKG courses related to Leadership and Service
- Experience in handling escalated calls and effective de-escalation techniques
- Positive attitude with a strong aptitude for mentorship and leadership
Complete Job Description
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