Patient Account Call Center Rep
Job Summary
Making inbound and outbound calls to patients and guarantors, the full-time Patient Account Call Center Rep will address account balances, negotiate payments, and provide support regarding billing and insurance inquiries while working remotely from Ohio.
Key responsibilities
- Receive and make calls to discuss account balances and resolve patient inquiries
- Negotiate payment arrangements and screen for insurance or financial aid opportunities
- Document account details accurately and maintain quality and productivity standards
Required qualifications
- High School diploma or GED
- Minimum two years of customer service or collections experience
- At least six months of experience in a call center environment
- Familiarity with computer systems and data entry skills
- Understanding of Fair Debt Collections Practices
Complete Job Description
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