Patient Account Representative

Job Summary

A company is looking for an Early Out Self Pay Representative to resolve patient self-pay balances and provide exceptional service.

Key Responsibilities:

• Provide outstanding customer service while handling inbound and outbound calls with patients
• Accurately document and update account statuses in a timely and efficient manner
• Identify and resolve errors across the revenue cycle and collaborate with internal departments to correct account discrepancies

Required Qualifications:

• High school diploma or equivalent required; some college coursework preferred
• Minimum of one year of healthcare customer service or medical collections experience required
• Knowledge of insurance terminology such as EOBs, deductibles, and ICD-10 codes preferred
• Proficient in customer service and collections within a healthcare environment
• Experience with EPIC or other electronic medical billing systems preferred