Patient Account Representative

Job Summary

A company is looking for a Patient Account Representative to manage patient billing-related concerns.

Key Responsibilities

• Serve as the first point of contact for patients, providing empathetic and professional customer service
• Analyze patient accounts to identify and correct errors, ensuring accurate billing
• Collaborate with internal teams to advocate for patients and drive resolution of issues

Required Qualifications

• High School diploma or equivalent
• 2+ years of experience in patient-facing revenue cycle or customer service roles, preferably in healthcare
• 1+ year of experience in a remote or hybrid work environment
• Experience with EMR/EHR or practice management systems, preferably AdvancedMD and NextGen
• Basic knowledge of healthcare claims processing, including ICD-10 and CPT codes