Patient Account Representative

Job Summary

A company is looking for a Patient Account Representative.

Key Responsibilities

• Serve as the first point of contact for patients with billing, insurance, or payment inquiries
• Analyze patient accounts, educate patients on billing processes, and resolve inquiries
• Document call details accurately and collaborate with internal teams to drive resolution

Required Qualifications

• High school diploma or equivalent required
• 2+ years of experience in patient-facing revenue cycle or customer service roles, preferably in healthcare
• 1+ year of experience in a remote or hybrid work environment
• Experience with EMR/EHR or practice management systems required
• Basic knowledge of the healthcare revenue cycle, including claims processing and reimbursement methodologies