Patient Account Representative

Job Summary

Working remotely in a full-time capacity, the Patient Account Representative will manage incoming and outgoing calls to patients and insurance companies, resolve account balances, and ensure compliance with client policies and procedures.

Key responsibilities

• Review accounts and follow up on appeals, denials, and commercial claims
• Communicate with patients and insurance companies to address inquiries and resolve account issues
• Update patient demographic information and complete assigned projects in a timely manner

Required qualifications

• High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma/GED
• 1-3+ years of experience in office, business, operations, customer service, or healthcare fields
• Familiarity with insurance portals and desktop applications, including Word and Excel
• Ability to work independently and manage multiple accounts effectively
• Strong organizational skills to handle 40-70 accounts per day