Patient Account Representative

Job Summary

Working on a hybrid schedule, the full-time Patient Account Representative will manage billing processes, follow-up, and account resolution while collaborating with various departments to achieve departmental goals.

Key responsibilities

• Contact third-party payers and guarantors to resolve account balances on assigned accounts
• Work all correspondence within 24 hours of receipt and document actions in the client's system
• Monitor denials for trends and issues, submitting appeals as necessary and reporting findings to supervisors

Required qualifications

• High School Diploma / GED or 3 years of relevant equivalent experience in lieu of Diploma / GED
• 0-2+ years of experience in office, business, operations, customer service, or healthcare field
• Previous experience working with insurance portals is preferred
• Proficiency in PC skills in a Windows environment, including Word and Excel
• Ability to initiate and follow through on projects with minimal supervision