Patient Account Representative

Job Summary

Managing account follow-up and collections, the full-time Patient Account Representative will handle appeals and denial resolutions, review EOBs for accurate reimbursement, and communicate with payers to resolve claim issues in a remote environment.

Key responsibilities

• Manage account follow-up and collections, including appeals and denial resolution
• Review EOBs and payer responses to ensure accurate reimbursement and identify trends
• Document all collection activities accurately while maintaining HIPAA compliance

Required qualifications

• High school diploma or GED preferred
• Minimum of 3 years of physician billing and collections experience
• Strong knowledge of Medicare, Medicaid, and commercial payer guidelines
• Detail-oriented with the ability to work effectively in a fast-paced, team environment