Patient Account Representative Lead

Job Summary

Leading a team of patient account representatives, the full-time remote Patient Account Representative Lead will oversee operations, assign tasks, and ensure compliance with policies while also performing account representative duties.

Key responsibilities

• Leads and coordinates shift operations, managing resources and staff activities
• Serves as a technical resource, providing guidance and support to team members
• Monitors work progress, compliance with policies, and evaluates staff performance and training

Required qualifications

• High School diploma/GED or 10 years of relevant work experience
• Three years of experience in a related field
• Experience with hospital insurance denials and payor portals
• Proficient computer skills
• Lead or supervisory experience preferred