Patient Account Resolution Specialist

Job Summary

To enhance patient satisfaction, the full-time Patient Account Resolution Specialist will manage inbound and outbound calls, resolve account balances, and ensure accurate billing while working remotely.

Key responsibilities:

• Efficiently handle 75+ inbound and outbound calls daily to resolve patient inquiries
• Conduct daily collections on patient account balances, meeting or exceeding monthly goals
• Review patient accounts for billing accuracy and initiate necessary actions for discrepancies

Required qualifications:

• GED/High School Diploma
• 1+ years of customer service experience in a call center environment
• Previous experience in negotiations, sales, or collections preferred
• Familiarity with medical collections or revenue cycle preferred but not required
• Proficiency in using Windows-based systems and Microsoft Office products