Patient Account Services Specialist

Job Summary

A company is looking for an Inbound Patient Account Services Specialist to advocate for patients and assist with billing inquiries.

Key Responsibilities

• Provide high-level customer service and resolve patient billing questions
• Document interactions accurately in the Revenue Cycle system and follow up on patient concerns
• Engage with patients to build trust and manage difficult situations with empathy

Required Qualifications

• 6 months experience in healthcare billing, reimbursement, or collections practices
• 1+ years of experience with Microsoft Word, Outlook, and Excel
• High school diploma or GED required
• Ability to work independently and as part of a team
• Experience in offering emotional support and empathy