Patient Account Specialist

Job Summary

To support patient financial services, the full-time Patient Account Specialist will work remotely to manage payment options, assist with insurance setup, and resolve patient account issues while ensuring timely follow-up on balances owed.

Key responsibilities

• Screen patients and process Financial Assistance Applications, verifying eligibility and making account adjustments as needed
• Communicate with patients via various channels to respond to inquiries and support the application process for financial assistance programs
• Work with responsible parties to resolve outstanding accounts, including setting up payment plans and securing payments through various means

Required qualifications

• Minimum of 1 year of experience in collections, customer service, billing, or a related medical field
• Preferred college coursework in Accounting, Business, Medical Technology, Communications, or Social Work
• Proficient in MS Office applications and skilled in alphanumeric data entry
• Familiarity with government, commercial, and third-party billing is preferred
• Ability to work independently with limited supervision while maintaining strong customer service skills