Patient Account Specialist

Job Summary

Providing exceptional customer service, the full-time Patient Account Resolution Specialist will support patient account management by obtaining necessary documentation for billing, ensuring compliance, and fostering collaborative relationships with patients and healthcare providers in a remote setting.

Key responsibilities

• Review new and recurring patient accounts to secure required documentation for health insurance billing
• Manage relationships with field leadership and patients to drive account resolution and enhance patient experiences
• Evaluate documentation for compliance and perform follow-ups to ensure timely reimbursement

Required qualifications

• High school degree or equivalent
• 3-5 years of experience in the healthcare or health insurance industry
• Intermediate skills in Microsoft Office applications, including Access, Excel, and Word
• Ability to understand and interpret spreadsheet data
• Proficiency in English (reading, writing, verbal)