Patient Account Supervisor

Job Summary

Managing a team of over 10 agents, the full-time Patient Account Resolution Supervisor will oversee a subset of Recovery clients, ensuring departmental goals and key performance indicators are met while providing coaching and support to team members in a call center environment.

Key responsibilities:

• Manage and oversee assigned Recovery clients to meet client objectives
• Monitor and evaluate the performance of PAR Specialists, providing coaching and feedback
• Conduct interviews for new hires and promotions, supporting team development and performance improvement

Required qualifications:

• 3+ years of experience in a call center environment, with a focus on collections, sales, customer service, or technical support
• 1+ year of supervisory experience with demonstrated leadership skills
• Minimum of 6 months of Early Out Call Center experience or equivalent in revenue cycle roles
• GED or High School Diploma required