Patient Accounts Customer Service Representative

Job Summary

A company is looking for a Patient Accounts Customer Services Representative I.

Key Responsibilities

• Answer calls in a call center environment to assist with various patient inquiries and concerns
• Process payments, establish payment plans, and maintain patient accounts in compliance with regulations
• Resolve billing issues and coordinate with departments regarding precertification and authorization requirements

Required Qualifications

• High School Diploma or GED required
• Less than 1 year of work experience, preferably 3 - 6 months
• Knowledge of HIPAA and privacy standards
• Ability to enter and manage data accurately in patient accounts
• Familiarity with billing processes and insurance coordination