Patient Accounts Customer Service Representative

Job Summary

A company is looking for a Patient Accounts Customer Services Representative I to assist with customer service and collections.

Key Responsibilities

• Answer calls in a call center environment to assist with inquiries and concerns
• Process payments, establish payment plans, and maintain patient accounts
• Resolve billing issues and coordinate with departments for account management

Required Qualifications

• High School Diploma or GED required
• Less than 1 year of relevant work experience (3 - 6 months required)
• Familiarity with HIPAA and privacy standards
• Ability to enter data electronically and manage patient account information
• Knowledge of billing processes and insurance coordination