Patient Accounts Representative

Job Summary

Assisting patients and clinics with account inquiries, the full-time remote Patient Accounts Representative will manage payment processing, insurance verification, and ensure timely resolution of financial concerns while maintaining compliance with corporate policies.

Key responsibilities

• Responds to patient inquiries regarding account balances, billing statements, and insurance claims within two business days
• Processes and posts credit card payments daily, ensuring compliance with financial controls
• Verifies and updates insurance coverage, confirming patient-provided information before processing claims

Required qualifications

• H.S. Diploma or GED required
• Associate Degree in Business, Healthcare Administration, Medical Billing, or a related field preferred
• 1-2 years of experience in patient accounts, medical billing, or insurance verification in a healthcare setting required
• 1-3 years of experience in a call center work environment preferred
• Experience with Athena software and insurance billing systems preferred