Patient Accounts Resolution Specialist

Job Summary

A company is looking for a Patient Accounts Resolution Representative.

Key Responsibilities

• Manage inbound calls and provide excellent customer service regarding billing inquiries
• Educate customers on invoice processes and resolve billing discrepancies
• Review account activity and ensure accurate application of payments and adjustments

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of call center experience in a healthcare billing or medical insurance setting
• 1+ years of experience working with explanations of benefits (EOB)
• Knowledge of CPT and medical claims processing