Patient Acquisition Specialist

Job Summary

Motivated and personable, the remote Patient Acquisition Specialist will serve as the initial point of contact for prospective patients, guiding them through the scheduling process and helping them feel comfortable seeking mental health support.

Key responsibilities

• Be the first point of contact for new clients, helping them feel comfortable moving forward with mental health support
• Guide clients through the booking process, answering questions about availability, insurance, and next steps
• Proactively follow up with referrals using various communication tools to ensure a smooth scheduling process

Required qualifications

• Bilingual in Spanish is required
• 1 to 2 years of experience in sales, mental health, call centers, or a customer-facing sales role
• Strong organizational skills to manage multiple systems and conversations
• Familiarity with HIPAA and a strong respect for patient privacy
• Ability to work weekends when needed