Patient Advocacy Specialist

Job Summary

A company is looking for a Patient Advocacy Specialist I to assist patients with their medical claim needs.

Key Responsibilities

• Handle inbound and outbound calls from patients regarding healthcare inquiries and concerns
• Provide timely assistance and guidance to patients on claim options and insurance processes
• Ensure compliance with HIPAA regulations and maintain accurate documentation of patient interactions

Required Qualifications

• High School Diploma or equivalent required; Associate's degree preferred
• 1-2 years of experience in customer service, healthcare, or patient advocacy preferred
• Familiarity with insurance processes and medical terminology
• Proficiency with call center software and Microsoft Office Suite
• Bilingual skills preferred, such as fluency in English and Spanish