Patient Advocacy Specialist

Job Summary

Serving as the primary point of contact for patients, the remote Patient Advocacy Specialist will address inquiries, resolve concerns, and guide patients through the medical claims process in a fast-paced environment.

Key responsibilities

• Handle inbound and outbound calls regarding healthcare questions and concerns, providing first-call resolution when possible
• Guide patients in understanding payment options and insurance claim status while maintaining compliance with HIPAA regulations
• Document patient interactions accurately and follow up to ensure resolution of issues and satisfaction with services

Required qualifications

• High School Diploma or equivalent required; Associate's Degree preferred
• 1-2 years of experience in customer service, healthcare, or patient advocacy is preferred
• Familiarity with insurance processes, medical terminology, and healthcare regulations
• Proficiency with call center software, CRM systems, and Microsoft Office Suite
• Bilingual skills (e.g., fluency in English and Spanish) are preferred