Patient Advocacy Specialist

Job Summary

Serving as the primary point of contact for patients, the remote Patient Advocacy Specialist will assist with medical claim inquiries, resolve concerns, and guide patients through the claims process while ensuring a positive experience in a fast-paced environment.

Key responsibilities:

• Handle inbound and outbound calls from patients regarding healthcare questions and concerns
• Provide timely and empathetic assistance regarding medical claim issues and insurance questions
• Accurately document patient interactions and maintain detailed case records while ensuring compliance with HIPAA regulations

Required qualifications:

• High School Diploma or equivalent required; Associate's Degree preferred
• 1-2 years of experience in customer service, healthcare, or patient advocacy preferred
• Familiarity with insurance processes, medical terminology, and healthcare regulations
• Proficiency with call center software, CRM systems, and Microsoft Office Suite
• Bilingual skills preferred, particularly in English and Spanish