Patient Advocate

Job Summary

A company is looking for a Patient Advocate (Call Center).

Key Responsibilities

• Manage 60-80 incoming and outgoing patient calls daily regarding medical bills
• Utilize the Cedar platform to handle patient inquiries via live chat, phone, and outbound calls
• Lead the payment posting process and follow up on defaulted payments and insurance claims

Required Qualifications

• 2-3 years of customer service experience in a call center environment
• 1-2 years of experience in medical billing, insurance, or related healthcare fields
• Familiarity with electronic medical record systems
• Proficiency in Google Suite
• Ability to adapt to a flexible schedule as needed