Patient Advocate

Job Summary

A company is looking for a Part-Time Patient Advocate.

Key Responsibilities

• Manage an average of 60-80 incoming and outgoing patient calls daily regarding medical bills
• Utilize the platform to address patient inquiries via live chat, phone calls, and outbound campaigns
• Lead the payment posting process and follow up on defaulted payments and insurance claims

Required Qualifications

• 2-3 years of customer service experience via phone or call center
• 1-2 years of medical billing, insurance, or related healthcare experience
• Ability to work approximately 20 hours weekly
• Experience navigating electronic medical record systems (e.g., Athena, eClinicalWorks, Epic)
• Proficiency in Google Suite