Patient Advocate I

Job Summary

To promote favorable relationships with patients, providers, and payers, the full-time Patient Advocate I will resolve inquiries and complaints related to billing, claims, and payments while working remotely.

Key responsibilities

• Answer incoming calls and respond to inquiries from patients, insurance companies, and healthcare providers
• Document customer interactions and resolve issues promptly to ensure patient satisfaction
• Attend training sessions to stay updated on company policies and procedures

Required qualifications

• High school diploma or equivalent required; associate's degree in health or business administration preferred
• Minimum of 1 year of customer service or billing collections experience preferred
• Bilingual in English and Spanish preferred
• Proficient in math and knowledgeable about insurance processing and guidelines
• Ability to work independently with limited supervision and maintain confidentiality