Patient Billing Customer Service Rep

Job Summary

A company is looking for a Customer Service Support Representative for Patient Billing Customer Service.

Key Responsibilities

• Answer 80+ inbound calls per day from patients, doctor's offices, and insurance carriers
• Initiate payment plans for patients with outstanding balances
• Utilize multiple resources to resolve patient inquiries while maintaining performance goals

Required Qualifications

• High School Diploma or equivalent required
• Minimum 1+ year of work experience required
• Previous experience in medical billing, customer service, or a call center environment preferred
• Experience in a high-volume call environment with multiple computer applications is desirable
• Previous interaction with patients regarding medical information is strongly preferred