Patient Billing Customer Service Rep
Job Summary
Providing essential support in patient billing, the full-time remote Patient Billing Customer Service Rep will manage over 80 inbound calls daily, initiate payment plans, and resolve inquiries using multiple resources while maintaining performance goals.
Key responsibilities
- Answer 80+ inbound calls per day from patients, doctor's offices, or insurance carriers
- Initiate payment plans for patients with outstanding balances
- Utilize multiple resources to resolve patient inquiries while on the phone
Required qualifications
- High School Diploma or GED equivalent
- 1 year or more of customer service experience
- Ability to work in a fast-paced environment
- Proficiency in navigating multiple computer screens and applications
- Alpha-numeric data entry proficiency
Complete Job Description
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