Patient Call Representative

Job Summary

A company is looking for a Patient Call Representative.

Key Responsibilities

• Handle inbound and outbound calls from patients to address inquiries and provide support
• Achieve one call resolution when possible and follow up on escalated inquiries
• Process payments, verify insurance, and provide patient education on Explanation of Benefits (EOB)

Required Qualifications

• High School Diploma or equivalent
• Minimum of 1 year of experience in a medical office, customer service, or call center role
• Experience with revenue cycle preferred
• Proficiency in Microsoft Office Suite, including Word, Outlook, and Excel
• Typing speed of at least 45 words per minute