Patient Call Representative

Job Summary

A company is looking for an Associate Patient Call Representative.

Key Responsibilities

• Handle inbound and outbound calls from patients to assist with inquiries
• Provide one-call resolution for patient inquiries and follow up on escalated issues
• Educate patients on their Explanation of Benefits and verify insurance information

Required Qualifications

• High school diploma or GED required
• Strong call center customer service experience is required
• Experience in accounts receivable, billing, or insurance verification is required
• Healthcare experience is required
• Bilingual preferred