Patient Call Representative

Job Summary

A company is looking for an Associate Patient Call Representative.

Key Responsibilities

• Handle inbound and outbound calls to assist patients with inquiries
• Provide one call resolution and follow up on escalated inquiries
• Educate patients on their Explanation of Benefits and verify insurance information

Required Qualifications

• High school diploma or GED required
• Strong customer service experience is required
• Call center experience is required
• A/R, billing, insurance verification, or healthcare experience is required
• Bilingual preferred