Patient Call Representative

Job Summary

Patient Call Representative, a full-time position responsible for assisting patients with inquiries through inbound and outbound calls, collecting payments, and providing education on billing matters.

Key Responsibilities

• Handle inbound and outbound calls from patients, providing one call resolution when possible
• Follow up on patient inquiries and voicemails within 24 hours
• Verify insurance and update patient demographic information

Required Qualifications

• High school diploma or GED required
• Strong customer service experience is required
• A/R, billing, insurance verification, or customer service experience is required
• Healthcare experience is required