Patient Call Representative

Job Summary

To support patient inquiries and enhance service delivery, the full-time Patient Call Representative will manage inbound and outbound calls, assist with payment processing, and ensure timely follow-up on patient issues in a customer-focused environment.

Key responsibilities

• Handle inbound and outbound patient calls, providing one-call resolution whenever possible
• Follow up on inquiries requiring escalation and ensure all patient voicemails are addressed within 24 hours
• Educate patients on their Explanation of Benefits (EOB) and verify insurance and demographic information

Required qualifications

• High school diploma or GED required
• Strong customer service experience preferred
• Experience in accounts receivable, billing, or insurance verification preferred
• Healthcare experience preferred
• Bilingual preferred