Patient Call Representative

Job Summary

Providing exceptional support, the full-time Associate Patient Call Representative will manage inbound and outbound patient calls, assist with inquiries, process payments, and ensure timely follow-up on issues in a customer-focused environment.

Key responsibilities

• Handle inbound and outbound calls from patients, providing one-call resolution whenever possible
• Follow up on patient inquiries requiring escalation and respond to voicemails within 24 hours
• Educate patients on their Explanation of Benefits (EOB) and verify insurance and demographic information

Required qualifications

• High school diploma or GED required
• Strong customer service experience preferred
• A/R, billing, insurance verification, or customer service experience preferred
• Healthcare experience preferred
• Bilingual preferred