Patient Call Representative

Job Summary

To support patient inquiries, the full-time Associate Patient Call Representative will manage inbound and outbound calls, assist with payment collection, and provide patient education regarding their accounts.

Key responsibilities

• Take inbound calls from patients and make outbound calls to address inquiries
• Provide one-call resolution for patient inquiries and perform timely follow-ups on escalated issues
• Verify insurance, update demographic information, and assist patients with payments and documentation requests

Required qualifications

• High school diploma or equivalent
• Minimum of 1 year experience in a medical office, customer service, or call center role
• Experience with revenue cycle preferred
• Proficiency in Microsoft Office Suite, including Word, Outlook, and Excel
• Ability to type a minimum of 45 words per minute