Patient Care Advocate

Job Summary

Working remotely on a part-time basis, the Patient Care Advocate will assist patients by answering calls and emails, scheduling appointments, and addressing medical requests in a fast-paced call center environment.

Key responsibilities

• Serve as the front line of communication by answering patient inquiries and providing exceptional customer service
• Utilize electronic health record (EHR) systems to manage patient information and appointment scheduling
• Maintain call center performance metrics while resolving patient issues with minimal supervision

Required qualifications

• High School Diploma or GED; some college coursework preferred
• Two+ years of experience in an inbound call center environment
• One year of healthcare experience, such as working as a medical assistant or in a patient-facing role
• Strong telephone soft skills gained from prior customer or patient service experience
• Familiarity with the EPIC system is a plus