Patient Care Advocate

Job Summary

To support a growing call center, the part-time Patient Care Advocate will assist patients with appointment scheduling and medical inquiries while working remotely in a fast-paced environment.

Key responsibilities

• Answers phone calls and serves as the primary communication point for patients, focusing on exceptional customer service
• Utilizes EHR systems to manage patient requests and scheduling effectively
• Maintains call center database and meets performance metrics for productivity and quality assurance

Required qualifications

• High School Diploma or GED; some college coursework preferred
• Two+ years of experience in an inbound call center environment
• One year of healthcare experience, preferably as a Medical Assistant or in a patient-facing role
• Strong telephone soft skills and a patient-first attitude
• Previous experience using the EPIC system is a plus