Patient Care Coordinator

Job Summary

A company is looking for a Patient Care Coordinator (PCC).

Key Responsibilities

• Handle a high volume of inbound and outbound phone calls
• Review lab results and communicate recommendations to patients
• Ensure accurate documentation of patient interactions and strive for one-call resolution

Required Qualifications

• High school diploma or GED required
• Strong passion for customer service and patient satisfaction
• Ability to manage a high volume of calls and casework daily
• Prior call center or clinical laboratory experience preferred
• Bilingual or multilingual skills are a plus