Patient Care Coordinator

Job Summary

A company is looking for a Service Agent, Patient Care Coordinator.

Key Responsibilities

• Field and respond to incoming inquiries from patients and schedule appointments
• Make outbound calls to patients, pharmacies, and insurance companies while managing provider schedules
• Create and manage tickets in ServiceNow, ensuring patient inquiries and insurance benefits are addressed

Required Qualifications

• Experience providing phone, email, and chat-based customer service
• Experience in a fast-paced environment with appointment scheduling
• Medical Reception experience and familiarity with Electronic Health Records (EHR) is a plus
• Proficiency in Microsoft Office (M365) and experience with Microsoft Teams
• Availability to work specified shifts: 9:30am - 6:00pm EST or 7:30am - 4:00pm EST