Patient Care Coordinator

Job Summary

Providing seamless patient support, the full-time Patient Care Coordinator will manage high volumes of inbound and outbound calls, assist with clinical inquiries, and ensure timely follow-up after urgent care visits while working remotely from New Jersey.

Key responsibilities

• Handle a high volume of inbound and outbound phone calls to assist patients with inquiries
• Review lab results and communicate recommendations from Aftercare clinicians
• Document patient interactions accurately and strive for one-call resolution

Required qualifications

• High school diploma or GED required
• Prior call center or clinical laboratory experience preferred
• Strong passion for customer service and patient satisfaction
• Ability to manage a high volume of calls and casework daily
• Bilingual or multilingual skills are a plus