Patient Care Coordinator

Job Summary

To support a seamless patient experience, the full-time Patient Care Coordinator will manage inbound and outbound calls, review lab results, and respond to clinical inquiries while working remotely in New Jersey.

Key responsibilities

• Handle a high volume of inbound and outbound phone calls to assist patients post-visit
• Review lab results and communicate recommendations from Aftercare clinicians
• Ensure accurate documentation of patient interactions and strive for one-call resolution

Required qualifications

• High school diploma or GED required
• Strong passion for customer service and patient satisfaction
• Ability to manage a high volume of calls and casework daily
• Prior call center or clinical laboratory experience preferred
• Bilingual or multilingual skills are a plus