Patient Care Coordinator

Job Summary

Providing exceptional support for patients and providers, the full-time Patient Care Coordinator will manage incoming inquiries, schedule appointments, and handle administrative tasks in a remote setting.

Key responsibilities

• Answer incoming patient inquiries and schedule appointments while making outbound calls to patients, pharmacies, and insurance companies
• Create and manage tickets in ServiceNow, ensuring effective communication and scheduling for providers
• Support clinicians through Microsoft Teams Chat, facilitating patient follow-ups and managing referral information

Required qualifications

• Experience in phone, email, and chat-based customer service
• Ability to multitask effectively in a fast-paced environment
• Experience scheduling appointments and managing administrative tasks
• Medical Reception experience and familiarity with Electronic Health Records (EHR) is a plus
• Proficiency in Microsoft Office (M365) and experience with Microsoft Teams