Patient Care Navigator

Job Summary

A company is looking for a Patient Care Navigator to work full-time in a remote call center environment.

Key Responsibilities

• Answer inbound calls regarding employee and supervisor injury reports, transferring calls requiring triage to the appropriate queue
• Gather and document pertinent information from callers following standard operating procedures and client directives
• Input data accurately into proprietary software to complete call reports and ensure compliance with HIPAA policies

Required Qualifications and Education

• High school diploma or GED
• At least two years of customer service or client relations experience preferred
• Basic understanding of occupational job processes and potential injuries is helpful
• Proficient in data entry with a typing speed of at least 25 words per minute
• PC proficiency, including experience with Microsoft Office applications