Patient Care Navigator

Job Summary

To support a growing telehealth initiative, the full-time Patient Care Navigator will process calls and generate reports in a remote call center environment, following standard operating procedures to assist injured workers and supervisors while maintaining accurate documentation.

Key responsibilities

• Answer inbound calls from employees or supervisors regarding injury reports and transfer calls requiring triage as needed
• Gather and document pertinent information during calls, entering data into proprietary software accurately
• Ensure compliance with HIPAA policies and maintain high standards of customer service throughout all interactions

Required qualifications

• High school diploma or GED
• At least two years of customer service or client relations experience preferred
• Proficient in data entry with a typing speed of at least 25 words per minute
• PC proficiency, including experience with Microsoft Office applications
• Ability to maintain a high-speed, hard-wired internet connection suitable for call processing