Patient Care Representative

Job Summary

A company is looking for a Patient Care Representative II to manage patient interactions and resolve account issues.

Key Responsibilities

• Make outbound and receive inbound calls to resolve patient account issues and secure payment arrangements
• Document patient complaints accurately and manage assigned tasks through Oracle and other systems
• Provide customer service support, including technical troubleshooting and education for field representatives

Required Qualifications, Training, and Education

• 3-5 years of customer service experience or 2-4 years in medical collections preferred
• Comprehensive understanding of patient benefits and insurance carrier explanations
• Strong performance in cash collections and overcoming objections
• Self-motivated with excellent time management skills
• Some college education preferred but not required with relevant experience