Patient Care Representative

Job Summary

A company is looking for a Patient Care Representative II.

Key Responsibilities

• Make outbound and receive inbound calls to resolve patient issues and outstanding balances
• Document patient complaints and manage tasks through Oracle and other systems
• Provide 24-hour customer service and assist patients with financial assistance in accordance with policies

Required Qualifications

• 3-5 years of customer service experience or 2-4 years of medical collections experience preferred
• Comprehensive understanding of patient benefits and insurance carrier explanations
• Strong performance in cash collections and decision-making abilities affecting revenue
• Excellent time management skills with the ability to balance multiple tasks
• Some college preferred but will consider experience in lieu of education